JAN 4TH 2016 MOTORHOME IS IN ALLIANCE COACH IN WILDWOOD FLORIDA FOR A WINDSHIELD. 2 WEEKS LATER MOTORHOME IS STILL IN SHOP.
THEY HAVE HAD WINDSHIELD SINCE BEFORE JAN 4TH BUT NOW THEY SAY THEY CAN'T INSTALL GLASS BECAUSE IT'S A LIABILTY ISSUE. THIS IS AN INSURANCE CLAIM AND SINCE GLASS HAS BEEN OUT FOR SO LONG TOP CENTER OF FRONT CAP HAS SAGGED. (A COMMON PROBLEM WITH MONACO COACHES) IT SEEMS LIKE THEY ARE TRYING FOR MORE MONEY FOR THE INSTALLATION. ONE OF THEIR MANAGERS SUGGESTED THAT FOR $10,000 THEY WOULD MODIFY THE COACH TO FIT THE GLASS.
OTHER GLASS EXPERTS HAVE SUGGESTED AND DONE THIS INSTALL WITH OTHER COACHES WITH NO PROBLEMS SIMPLY BY LIFTING THE CENTER OF CAP.
This reviewer shared experience about poor customer service and wants this business to have the product delivered. The author is overall dissatisfied with Alliance Coach. The most disappointing about alliance coach rv service department from Alliance Coach was customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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